Returns

We strive to provide our customers with the best possible return service. If for any reason you do not absolutely love your purchase, you may return it, for a full refund or exchange.

According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with purchase, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time.

Return Process

  • contract cancellation within 14 days of receipt purchase,
  • products must be returned no later than 30 days after the cancellation of the contract,
  • please print and fill out this return Form and add it into return shipping,
  • return items must be: unused and undamaged, in original condition, still retains the original tags,
  • we are  proud that their product packaging is made from recycled materials. When you return items, please re-use this package.

Send all returns to:

Samana d.o.o.
Partizanska 18
4000 Kranj
Slovenia

Return and Exchange form, PDF format

We cannot be responsible for packages lost in transit! To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable method (with delivery confirmation).

Turnaround time for exchanges and replacements is usually 2–3 weeks (including ship time) if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Exchanges and replacements will be treated as new orders; shipping and handling charges may apply.

Original items sent in for warranty replacement will not be returned. If we are not able to repair or replace an item and you wish to have it sent back as is, please indicate this on your return form.

Contact Information

If there are any discrepancies with your order or you have any questions about returns, please contact us:

Samana trgovina, zastopstvo d.o.o.
Partizanska cesta 18
4000 Kranj, Slovenia - EU 46.247352 14.361556

Tel.: +386 40 728 330, Monday – Friday from 8 a.m. – 3 p.m. 
Tel.: +386 4 20 14 878
E-mail: info@samana.si