We strive to provide our customers with the best possible return service. If for any reason you do not absolutely love your purchase, you may return it, for a full refund or exchange.
According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with purchase, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time.
- contract cancellation within 14 days of receipt purchase,
- products must be returned no later than 30 days after the cancellation of the contract,
- please inform us about return by email or fill the form,
- return items must be: unused and undamaged, in original condition, still retains the original tags,
- we are proud that their product packaging is made from recycled materials. When you return items, please re-use this package.
Send all returns to:
We cannot be responsible for packages lost in transit! To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable method (with delivery confirmation).
Turnaround time for exchanges and replacements is usually 2–3 weeks (including ship time) if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Exchanges and replacements will be treated as new orders; shipping and handling charges may apply.
Original items sent in for warranty replacement will not be returned. If we are not able to repair or replace an item and you wish to have it sent back as is, please indicate this on your return form.
If there are any discrepancies with your order or you have any questions about returns, please contact us:
Samana trgovina, zastopstvo d.o.o.
4000 Kranj, Slovenia - EU
Tel.: +386 40 728 330, Monday – Friday from 8 a.m. – 3 p.m.
Tel.: +386 4 20 14 878
E-mail: [email protected]